Johnel Mojica
About Johnel Mojica
Johnel Mojica is a Senior Desktop Support Analyst at Asurion with a background in IT Service Management and technical support.
Professional Experience at Asurion
Johnel Mojica currently holds the position of Senior Desktop Support Analyst at Asurion, based in Iloilo, Western Visayas, Philippines. He has been with the company since 2021, bringing his extensive experience in IT service desk and technical support to this role. His duties likely involve managing and resolving desktop support issues, contributing to the maintenance of a stable IT environment, and possibly leveraging his skills in VMware Infrastructure.
Career at Crawford & Company
Prior to his current role, Johnel Mojica was employed at Crawford & Company. He initially joined the firm as an IT Service Desk Analyst I in 2019, a role he held for six months. He was later promoted to Incident Analyst III, where he worked from 2019 to 2021. In these roles, Johnel was responsible for effectively managing IT incidents, ensuring quick resolution and minimizing downtime for end users, thus demonstrating his abilities in IT service management.
Position at iQor
From 2017 to 2019, Johnel Mojica worked at iQor as a Senior Technical Specialist - Bell Aliant Tech Trio in Iloilo City, Philippines. During his two-year tenure, he played a critical role in providing advanced technical support, troubleshooting complex issues, and improving customer satisfaction. His responsibilities likely included resolving escalated technical concerns and collaborating with other teams to ensure seamless service delivery.
Role at Convergys
Johnel Mojica spent four years at Convergys, working as a Technical Coach for Microsoft Answer Desk, from 2013 to 2017 in Pasay City, Manila, Philippines. In this role, he was responsible for training and mentoring technical support staff, providing guidance on complex technical queries, and ensuring that the team adhered to service standards. His experience as a Technical Coach underscores his skills in training and development, as well as his ability to guide team members effectively.
Education in Computer Programming
Johnel Mojica pursued his studies at ABE International Business College, where he achieved a degree in Computer Programming from 2008 to 2012. This educational background provided him with a solid foundation in programming and IT, which he has since built upon through his various professional roles. His formal education complements his practical experience in technical support and IT service management.