Jon Malinowski
About Jon Malinowski
Jon Malinowski is the Vice President of HR Operations at Asurion, with extensive experience in workforce management, industrial engineering, and efficiency improvements.
Title: Vice President HR Operations
Jon Malinowski currently serves as the Vice President of HR Operations at Asurion, a leadership role he has held since 2022. His responsibilities include overseeing human resources functions and optimizing workforce operations at the corporate level, directly contributing to the strategic HR initiatives of the company. He works on-site in Nashville, Tennessee.
Professional Experience at Asurion
Prior to his current role, Jon Malinowski held several key positions at Asurion. From 2021 to 2022, he was the Vice President of Major Appliance Operations. Before that, he served as the Vice President of Customer Solutions Japan and Global Workforce Management from 2019 to 2021, stationed in Tokyo, Japan. His tenure at Asurion showcases a diverse set of leadership roles across different operational areas, illustrating his versatile expertise in management.
Previous Roles at Sitel, Cendant, and UPS
Jon Malinowski has a rich history in workforce and industrial operations. He was the Senior Director of Global Workforce Management at Sitel from 2002 to 2013 in New Brunswick, Canada. Before joining Sitel, he worked at Cendant from 2000 to 2002, focusing on workforce management. From 1995 to 2000, he worked in Industrial Engineering at UPS, marking the beginning of his career in operational efficiency.
Education and Expertise in Economics
Jon Malinowski holds a B.A. in Economics from St. Thomas University (CA), where he studied from 1988 to 1992. His academic background in economics provided a firm foundation for his later career in managing workforce operations and applying Six Sigma methodologies. His skills in consulting and managing various work environments, both union and non-union, are fundamental aspects of his professional repertoire.
Key Achievements and Recognitions
Jon Malinowski has a track record of leading significant projects that generated over $1 billion in savings through offshoring, efficiency improvements, RPA, and industrial engineering. He achieved a 92.6%+ employee satisfaction rating and a 4.6/5 in the latest 360-degree feedback review. He has been awarded four distinguished awards in Robotic Process Automation, Workforce Management, and Capacity Management. Furthermore, he has managed one of the largest Workforce Management departments globally, optimizing $1 billion in agent assets across 133+ sites in 26 countries. Over his career, he has received 10 promotions across three different companies.