Jonas Garner Smith
About Jonas Garner Smith
Jonas Garner Smith is a Quality and Insights Analyst at Asurion, with a background in technical support and supervisory roles. He holds degrees in Computer Technology, Information Systems Networking, and Computer and Information Sciences.
Current Role at Asurion
Jonas Garner Smith currently works as a Quality and Insights Analyst at Asurion. In this role since 2020, he focuses on utilizing Voice Analytics software to identify specific call types and complete speech analytics projects that add value to the business. His responsibilities include performing qualitative and quantitative analysis to assess performance, reporting on significant trends affecting company and customer expectations, and handling Annual Operating Plan (AOP) related projects in collaboration with Process Improvement and other requestors. He also completes special projects requested by various Lines of Business (LOBs) to provide data and analysis.
Past Roles at Asurion
Before his current role, Jonas Garner Smith held several positions at Asurion in Las Vegas, Nevada. From 2019 to 2020, he was a Premier Support Supervisor (Remote). From 2017 to 2019, he worked as a Verbatim Coder. His role from 2015 to 2017 was in Premier Technical Support. Each of these roles built upon his experience in customer service and technical support, preparing him for his current analytical position.
Employment at UPS
Jonas Garner Smith worked at UPS prior to his tenure at Asurion. From 2013 to 2015, he served as a Pre-Load Supervisor in Waldorf, MD. Before that, he was a Pre-Loader for 6 months from 2012 to 2013. His responsibilities likely involved overseeing the loading operations and ensuring packages were sorted and loaded efficiently.
Educational Background
Jonas Garner Smith has an extensive educational background in computer technology and information systems. He studied at College of Southern Nevada from 2015 to 2016, where he earned an Associate’s Degree in Computer Technology/Computer Systems Technology. From 2012 to 2014, he attended the University of Maryland University College, focusing on Information Systems Networking and Security. Additionally, he holds an Associate of Science degree in Computer and Information Sciences and Support Services from the College of Southern Maryland, where he studied from 2011 to 2013.