Jonathan Cook
About Jonathan Cook
Jonathan Cook is an Instructional Designer at Asurion with a background in media and communication, specializing in creating effective training content for consumer electronics.
Company
Jonathan Cook currently works at Asurion as an Instructional Designer. He has been with the company since 2021. In this role, Jonathan is responsible for developing instructional materials specifically designed for major appliances, with a focus on enhancing customer understanding and satisfaction.
Previous Roles at Samsung Electronics America
Jonathan Cook has an extensive background with Samsung Electronics America, where he held several roles. From 2019 to 2021, he worked as a Search Engine Optimization Analyst in the Greenville, South Carolina area. Prior to that, he served as an Online Editor from 2016 to 2019, and as a Knowledge Management Specialist II from 2010 to 2016. During his time at Samsung, he optimized online support content, contributed to the go-to-market strategy for new products, and was involved in enhancing customer engagement.
Role at Alorica
Before his tenure at Samsung, Jonathan Cook worked as a Supervisor at Alorica from 2009 to 2010. His responsibilities included overseeing team performance and contributing to improved customer service strategies. This role helped lay the foundation for his expertise in media and communication.
Educational Background
Jonathan Cook studied at Southeastern University in 1970. Although the duration of his studies is not specified, this educational experience contributed to his foundational knowledge and skills in his field.
Expertise in Training and Content Development
Jonathan Cook is adept at creating engaging and effective training content, particularly for consumer electronics. His experience includes developing instructional materials that improve customer understanding and satisfaction. At Samsung Electronics America, he played a significant role in optimizing online support content and contributed to the successful launch of new consumer electronics products.