Jonathan Hodge
About Jonathan Hodge
Jonathan Hodge is the Soluto Advanced Technical Lead at Asurion, with expertise in troubleshooting various operating systems and collaborating on technical developments.
Professional Experience at Asurion
Jonathan Hodge has been serving as the Soluto Advanced Technical Lead at Asurion since 2013. In this capacity, he operates largely in the Greater Nashville Area. His responsibilities include guiding the technical development of experts by closely collaborating with coaches. Jonathan also works with IT teams to test newly developed Instant Messaging systems, ensuring they meet all required technical standards and specifications.
Previous Roles and Job Experience
Before his current role at Asurion, Jonathan Hodge worked briefly at Dell as an Enterprise Help Desk Agent in 2013. In the same year, he also took on a one-month tenure at Class Glass LLC. as a Blaster/Painter. Both positions were based in the Greater Nashville Area, TN.
Education and Technical Expertise
Jonathan Hodge studied at the Tennessee Technology Center at Crump, where he completed a program in Electronics Technology from 2009 to 2010. His training has equipped him with extensive knowledge in the field, contributing to his proficiency in advanced troubleshooting for both Windows and Mac OS. Additionally, he is adept at operating and troubleshooting various mobile operating systems, including iOS, Android, Blackberry OS and 10, and WebOS.
Skills in Communication Systems
Jonathan Hodge is experienced in working with Avaya phone systems and utilizes CMS and RTA tools in his role. His technical skills extend into handling complex communication systems, which is a critical component of his responsibilities at Asurion.