Jose Gonzalez
About Jose Gonzalez
Jose Gonzalez is a Customer Care Representative at Asurion with extensive experience in customer service and management roles across various companies.
Current Position at Asurion
Jose Gonzalez has been serving as a Customer Care Representative at Asurion since 2021. In this role, he is responsible for addressing customer inquiries, providing solutions to various issues, and ensuring customer satisfaction. This position entails direct communication with clients, troubleshooting, and delivering high-quality service. Based in the United States, Jose's contribution to the customer care team is part of Asurion's broader mission to offer technology protection and support.
Previous Roles in Customer Service
Prior to his current position, Jose Gonzalez worked at Activus Connect as an Ambassador for two months in 2021, where he represented the company remotely and engaged with customers to provide exceptional service. Additionally, he was employed at Storable, also in 2021, as a Customer Service Representative for two months, handling client interactions and support tasks remotely. His extensive background in customer service positions him as a knowledgeable and experienced professional in managing customer relations.
Experience in Customer Success Management
Jose Gonzalez has significant experience in customer success, having worked as a Customer Success Manager at USstoragesearch.com and Storage.com from 2014 to 2021 in Omaha, NE. Over these seven years, Jose was tasked with ensuring customer satisfaction and retention, guiding clients through company services, and fostering long-term relationships. Additionally, he held a similar position at B2 Interactive from 2014 to 2016, providing a consistent track record of success in customer management roles.
Quality Assurance and Management Background
Before transitioning into customer service and success, Jose worked as a Quality Assurance Inspector at Beef Products Inc from 2010 to 2013. In this role, he was involved in maintaining product quality standards and compliance. Earlier in his career, he served as a Manager at McDonald's for five years from 2005 to 2010, where he gained substantial experience in team management and operations.
Educational Background
Jose Gonzalez attended South Sioux City Senior High School, where he studied general subjects and received his high school diploma. He was enrolled from 2003 to 2005. His educational foundation provided him with essential skills that supported his diverse career in customer service and management sectors.