Jose Paolo Alcano
About Jose Paolo Alcano
Jose Paolo Alcano is an Operations Supervisor with extensive experience in the call center industry, currently working at Convergys in Cincinnati, Ohio.
Current Position at Convergys
Jose Paolo Alcano currently works as a Team Leader at Convergys in Cincinnati, Ohio, United States. He has been in this role since 2015. His responsibilities likely include overseeing daily operations, managing team performance, and ensuring customer satisfaction.
Previous Role at Teleperformance
Jose Paolo Alcano served as a Team Leader at Teleperformance from 2011 to 2015 in Paris, Île-de-france, France. Over this four-year period, he likely managed teams, optimized call center operations, and contributed to the overall efficiency and effectiveness of customer service processes.
Educational Background
Jose Paolo Alcano studied at the University of Santo Tomas, where he earned a Bachelor of Arts in Journalism. He attended from 1997 to 2002, completing his degree in five years. This background in journalism may aid his communication and coaching skills in his operations and team leadership roles.
Expertise in Call Center Development
With a professional background encompassing crucial roles in companies like Convergys and Teleperformance, Jose Paolo Alcano has developed significant expertise in call center development and customer satisfaction. These skills are essential within the outsourcing and offshoring industry, where efficient operations and high levels of customer service are paramount.
Skills in Workforce Management Software
Jose Paolo Alcano possesses strong skills in using IEX, a workforce management software widely used in call centers. This expertise helps him in scheduling, forecasting, and managing the workforce effectively, contributing to the operational efficiency of the teams he leads.