Joseph Crouch
About Joseph Crouch
Joseph Crouch is the Marketing Analytics Manager for User Experience and Engagement at Asurion, with a background in sales management at nTelos Wireless.
Current Role at Asurion
Joseph Crouch serves as the Marketing Analytics Manager for User Experience and Engagement at Asurion. He has been with the company since 2015 and is based in Virginia, United States. In this role, Joseph focuses on enhancing the user experience and engagement through data-driven marketing strategies. His responsibilities include analyzing user interactions and behavioral data to optimize marketing campaigns.
Past Role at nTelos Wireless
Before joining Asurion, Joseph Crouch worked at nTelos Wireless as Director of Sales from 2005 to 2015 in the Richmond, Virginia Area. In this role, he managed a team that contributed to generating $11.2 million in annual revenue from 18,000 new customers. He supervised 27 sales associates and 2 assistant leaders, conducting regular one-on-one and team meetings to ensure performance alignment and improvement.
Educational Background
Joseph Crouch studied Business at Mary Baldwin University, achieving a Bachelor of Arts (BA). This educational foundation has equipped him with the skills and knowledge necessary for his roles in marketing analytics and sales management.
Team Management and Development
Throughout his career, Joseph Crouch has demonstrated a strong capability in team management and development. While at nTelos Wireless, he supervised a team of 27 sales associates and 2 assistant leaders, focusing on enhancing their performance and development. He conducted regular one-on-one and team meetings, contributing to significant growth in both annual revenue and team size by 30%.
Operational Innovations
Joseph Crouch implemented a telesales agent work-from-home program, which enhanced operational flexibility at nTelos Wireless. This initiative is indicative of his forward-thinking approach to operational management and his ability to adapt to changing business environments.