Joshua Cooper
About Joshua Cooper
Joshua Cooper is a Universal Care Specialist at Asurion, addressing CEO and Executive level escalations and preventing external fraud.
Title
Joshua Cooper holds the title of Universal Care Specialist in the Office of the CEO for Client Solutions at Asurion.
Current Role at Asurion
Joshua Cooper is currently working at Asurion as a Universal Care Specialist in the Office of the CEO for Client Solutions. His responsibilities include addressing CEO and Executive level escalations across all service providers, providing root cause analysis for various issues like salvage charges, shipping discrepancies, billing concerns, and unauthorized charges. He also advises agents, leads, and supervisors on claim statuses and resolutions for escalated claims. Additionally, he is responsible for processing and shipping replacement devices covered under insurance.
Former Roles at Asurion
Before his current role, Joshua Cooper worked at Asurion as a Technical Associate handling chat, voice, VRT, onboarding, and ASG verification from 2017. His duties involved providing technical support and ensuring smooth onboarding processes.
Previous Experience at Nordstrom
Joshua Cooper worked as a Logistics Operations Specialist at Nordstrom in the Greater Nashville Area, TN, from 2016 to 2017. During his 7-month tenure, he managed logistics operations, ensuring streamlined processes and efficient handling of logistics tasks.
Academic Background
Joshua Cooper holds a Master of Business Administration (MBA) with a focus on Supply Chain from Tennessee State University, where he studied from 2017 to 2020. He also completed an undergraduate degree at the same university, attending from 2013 to 2017.