Juan Magana
About Juan Magana
Juan Magana is a Diversity, Equity, and Inclusion Specialist at Asurion in Nashville, Tennessee, with a background in technical support and management.
Title
Juan Magana serves as a Diversity, Equity and Inclusion Specialist at Asurion. He has been in this role since 2013, based in Nashville, Tennessee, United States. His work focuses on promoting inclusivity and equitable practices within the company.
Previous Experience at Sprint Store
Before his current role, Juan Magana worked at a Sprint store by Wireless Direct as a phone technician from 2011 to 2014. He spent three years in Nashville, TN, providing customer service and technical support for mobile devices.
Previous Experience at Dollar Mart Plus
Juan Magana also has experience as a Shift Manager at Dollar Mart Plus, where he was employed from 2010 to 2012. He spent two years working in Franklin, TN, managing store operations and overseeing a team of employees.
Education and Expertise
Juan Magana studied at ITT Technical Institute-Nashville, where he earned an AAS in Computer Electronics and Engineering Technology. His academic tenure lasted from 2009 to 2011, providing him with a solid foundation in technical and engineering disciplines.
Achievements at AT&T
Juan Magana maintained a top 15% ranking among 700 experts in customer service and technical support for mobile devices at AT&T. He played a crucial role in improving his team's performance from 8th to 2nd place out of 12 teams by collaborating with the supervisor to develop peers. He also created strategies and performance trackers that significantly contributed to the team's success.