Judith Moya
About Judith Moya
Judith Moya is a Premier Support Solutions Representative at Asurion with a background in technical support, software engineering, and customer service.
Current Role at Asurion
Judith Moya currently works as a Premier Support Solutions Representative at Asurion. She began this role in 2021 and continues to work remotely. In this position, she addresses customer issues with technical support solutions, leveraging her extensive background in customer service and technical support. Her experience with Agile methodologies and Scrum practices aids in delivering efficient support services.
Previous Employment at Kenzie Academy
Before joining Asurion, Judith Moya worked at Kenzie Academy from 2020 to 2021. During her tenure as a Project Based Trainer in Indianapolis, IN, she focused on guiding students through the practical aspects of software engineering. Her role involved using various technologies, including Python/Django, JavaScript/React, and version control systems such as Gitlab and Github, to facilitate an effective learning environment.
Roles at Macy's
Judith Moya's career at Macy's spanned several roles from 2018 to 2021 in Orlando, Florida. She started as a Selling Floor Lead in 2018 at Altamonte Springs, then progressed to Sales Supervisor and eventually became Supervisor Omni-channel at the Florida Mall. In these roles, she managed sales operations, enhanced customer experience, and oversaw Omni-channel services, demonstrating her leadership skills and customer service proficiency.
Experience with Safaricom PLC
Judith Moya served as a Customer Service Representative at Safaricom PLC in Nairobi, Kenya, from 2008 to 2017. With nine years of experience at Safaricom, she developed strong customer service skills, handling various customer queries and providing effective solutions. This role laid a solid foundation for her current technical support expertise.
Educational Background and Certification
Judith Moya studied at Kenzie Academy, earning a Software Engineering degree and completing a Full Stack Web Development certification. Her coursework emphasized Python/Django and JavaScript/React. She also possesses a Bachelor of Information and Office Management degree from Makerere University, where she focused on Customer Relations. Her education equipped her with a well-rounded skill set in software development and customer service.