Julian Jimenez Burgos
About Julian Jimenez Burgos
Julian Jimenez Burgos is a Learning and Development Specialist at Asurion, with extensive experience in training and development, sales management, and technical support.
Title
Julian Jimenez Burgos holds the title of Learning And Development Specialist.
Current Role at Asurion
Julian is currently employed at Asurion as a Learning And Development Specialist. He has been with the company in this role since 2021. His responsibilities include designing, delivering, and evaluating training sessions, both remote and in-person, for new hires and current employees. He collaborates with the Operations team to enhance the onboarding experience and update training materials.
Previous Positions at Asurion
Julian has held various positions at Asurion prior to his current role. He served as a Sales Market Manager from 2020 to 2021, and as an Acting Learning And Development Specialist in 2020. From 2018 to 2020, he worked as a Supervisor Premier Support Solutions, and from 2016 to 2018, he was a Technical Support & Sales Representative. Each of these roles has contributed to his expertise in sales, support, and training.
Education and Expertise
Julian studied General Studies at Eastern Florida State College, where he earned an Associate of Arts - AA degree. His education spanned from 2008 to 2016. His professional expertise includes facilitating training sessions, using tools like Microsoft PowerBi and Asana, and maintaining full production proficiency to positively impact the customer experience.
Training and Development Contributions
In his role as a Learning And Development Specialist, Julian is responsible for designing and delivering education classes for new hires and continuing education classes for current employees. He utilizes a variety of tools and methodologies to ensure effective training sessions. He also assists in updating training materials to incorporate new topics and techniques, assigning assessments in the Learning Management System, and running completion reports.