Julie Eden
About Julie Eden
Julie Eden is the Director of At Home/Virtual Call Center at Asurion, with extensive experience in managing call centers for the financial services and telecom industries.
Title
Julie Eden holds the position of Director, At Home/Virtual Call Center at Asurion, where she has been working since 2012. In this role, she is based in Omaha, NE.
Company
Julie Eden is currently employed at Asurion, a company known for its technology protection services. Prior to her current role, she served as the Houston Site Director at Asurion from 2009 to 2012. Her extensive career also includes significant tenures at Capital One and Citibank.
Education and Expertise
Julie Eden completed her MBA at the University of Florida - Warrington College of Business between 1993 and 1996. She also holds a B.S. degree from the University of Nebraska-Lincoln, which she completed between 1981 and 1985. She has developed a comprehensive skill set that includes leadership, operations management, change management, and process improvement.
Background
Before her current role at Asurion, Julie Eden gained extensive experience in various leadership positions. She worked at Capital One in multiple roles such as Director of Extended Operations, Head of Operations for Small Business Administration Lending, Group Manager of Fraud Operations, and Group Manager for Customer Relations U.S. Card. Her career also includes positions at AT&T Universal Card Services and Citibank, where she served as a Group Manager and Financial Analyst, respectively.
Achievements
Julie Eden has a proven track record of improving day-to-day operational efficiencies and leading strategic initiatives. She specializes in developing third-party relationships to reduce costs through effective business negotiations. Additionally, she has expertise in creating processes compliant with Federal, State, and local laws, as well as building high-performing teams and improving customer service.