Karla Falconi Delgado
About Karla Falconi Delgado
Karla Falconi Delgado is a Regional Account Manager at Asurion with over 20 years of experience in customer service and store management.
Title
Karla Falconi Delgado is currently the Regional Account Manager at Asurion. She has held this position since 2019.
Company
Currently working at Asurion, Karla Falconi Delgado holds the position of Regional Account Manager.
Education and Expertise
Karla Falconi Delgado holds a Master of Business Administration (MBA) and an Ingeniera Comercial degree from Universidad Técnica Federico Santa María. She studied Administración y gestión de empresas, general, with the MBA completed between 2012 and 2014, and the Ingeniera Comercial degree completed between 1998 and 2003.
Professional Background
Karla Falconi Delgado has over 20 years of experience in customer service and store management. Prior to her current role at Asurion, she served as Jefe de Servicio al Cliente at Toyocosta from 2018 to 2019 in Guayaquil. She also worked for Claro Ecuador as Jefe Centro de Atención al Cliente from 2012 to 2017. Before that, she was Jefe de servicio al cliente at LAN Airlines from 2007 to 2012 and Coordinador Servicio al Pasajero from 2003 to 2007. Her early career includes a role as Agente Servicio al Pasajero at Ecuatoriana de Aviación - LAN Chile from 2000 to 2002, and Asistente Depto. Contabilidad at Consulambiente Cia. Ltda. in 1999.
Skills and Responsibilities
Karla Falconi Delgado is known for her strong leadership, organization, proactivity, and teamwork skills. In her role as Regional Account Manager at Asurion, she is responsible for establishing and driving account growth strategies and key initiatives to maximize subscriber growth and minimize churn. She builds strong, mutually beneficial relationships with partner clients, ensures alignment of goals, and provides the necessary training or support to fulfill product promises. Additionally, she collaborates with clients to continuously assess, support, and improve customer experience, identifying opportunities and proposing solutions to bridge gaps between current services, customer needs, and competitive offerings.