Karthikeyan T
About Karthikeyan T
Karthikeyan T is a Support Specialist at Asurion in Melbourne, Australia, with extensive experience in risk analysis, process mapping, and complaints management.
Current Role at Asurion
Karthikeyan T works as a Support Specialist at Asurion in Melbourne, Australia. His tenure started in 2016. His responsibilities include managing claims to avoid fraud and misuse. Karthikeyan uses several industry-standard tools such as Siebel CRM, FinScan, and Microsoft Dynamics AX to efficiently perform his duties.
Previous Experience at Asurion
Before becoming a Support Specialist, Karthikeyan T served as an MTS (Member of Technical Staff) at Asurion in Melbourne from 2015 to 2016. His role focused on handling various technical support tasks and implementing the company’s support processes.
Experience at Royal Enfield
Karthikeyan T has an extensive background with Royal Enfield, serving first as a Product Manager from 2004 to 2011, and later as the Regional Manager - South from 2011 to 2013. In these roles, he was involved in product development and regional management operations, contributing significantly to the company's growth.
Educational Background
Karthikeyan T holds an MBA in Marketing from the Bharathidasan Institute of Management Tiruchirapalli, completed between 2002 and 2004. He also earned a B.E. in Electrical & Electronics from Velammal Engineering College, graduating in 2002. His formal education has given him a strong foundation in both technical and managerial skills.
Skills and Expertise
Karthikeyan T specializes in managing exceptions and claims processes through structured workflows and stakeholder management. His expertise extends to complaints management and performing risk analysis to prevent fraud. He is also experienced in mapping business processes and implementing change management strategies.