Kate Grossman
About Kate Grossman
Kate Grossman is a Customer Experience Manager at Asurion with a background in customer service and project management, known for her expertise in digital communication strategies and process optimization.
Title
Kate Grossman currently holds the title of Customer Experience Manager. She has held this position since 2019 at Asurion, based in Sterling, Virginia.
Professional Experience at Asurion
Kate Grossman has been working at Asurion since 2019 as a Customer Experience Manager. In this role, she has implemented process improvements that significantly reduced customer and associate friction points. Her role involves utilizing her expertise in digital communication strategies to enhance customer experience.
Career at Ralph Lauren
Before joining Asurion, Kate Grossman worked at Ralph Lauren from 2011 to 2019. She held multiple roles including Customer Experience Manager, Team Manager of Customer Contact, Seasonal Learning Specialist, and Customer Service Representative. In these positions, she managed customer service operations and led teams to optimize performance.
Early Career
Kate Grossman's early career includes roles such as Youth Service Counselor Technician at the NC Department of Juvenile Justice and Delinquency Prevention (2009-2010) and Substance Abuse Counselor at Community Education Centers, Inc (2008-2009). These roles provided her with experience in counseling and youth services.
Education and Expertise
Kate Grossman holds a Master of Science (M.S.) in Administration of Justice from Wilmington University (2008-2010). She also has a Bachelor of Arts (B.A.) in International Relations & Sociology with a minor in Economics from Mary Baldwin College (2004-2008). Her academic background supports her expertise in project management, LEAN/Six Sigma methodologies, and customer service.