Kathleen Quinn
About Kathleen Quinn
Kathleen Quinn is the Senior Manager of Customer Experience at Asurion, with over 15 years of experience in international and domestic program and channel management.
Current Position at Asurion
Kathleen Quinn currently holds the position of Senior Manager of Customer Experience at Asurion. She has been in this role since 2019 and is based in Sterling, Virginia. In this position, she focuses on enhancing customer satisfaction and ensuring top-notch user experiences across various service touchpoints.
Previous Roles at Asurion
Before her current role, Kathleen served as the Client Program Manager at Asurion from 2012 to 2019, also in Sterling, Virginia. During this seven-year tenure, she was responsible for managing client programs, which involved overseeing client relationships and ensuring the successful execution of program initiatives.
Experience at AOL
Kathleen Quinn has a substantial history with AOL, holding multiple roles over nearly a decade. She was a Product Marketing Manager at AOL/Huffington Post Media Group from 2011 to 2012 in Dulles, Virginia. Prior to that, she worked as a Sales Development Business Manager at AOL Advertising from 2008 to 2011 and as a Senior Marketing Manager at AOL, LLC from 2002 to 2007.
Career Beginnings and Early Roles
Kathleen started her career in marketing with roles such as Senior Marketing Manager at Equinix from 2000 to 2001 and at Global One from 1996 to 2000. She also served as Regional Product Marketing Manager for the Asia-Pacific Division at Global One from 1993 to 1996, and as International Programs Director at Takasu Municipal Government in Gifu, Japan, from 1992 to 1993.
Educational Background
Kathleen Quinn holds a Bachelor of Arts in International Affairs with a Minor in Japanese from The George Washington University. Additionally, she studied Japanese at 関西大学 in 1970. This academic background has played a significant role in developing her multilingual marketing expertise.
Professional Expertise
Kathleen possesses over 15 years of experience in international and domestic program and channel management. Her skill set includes multilingual marketing, business process improvement, and vendor management. She has a strong background in telecommunications, web content, advertising, retail, and warranties. Kathleen is also skilled in contract negotiation and compliance.