Kelsey Hansen
About Kelsey Hansen
Kelsey Hansen is a Remote IT Support Specialist at Asurion with expertise in Microsoft Active Directory and Exchange mail systems.
Title
Kelsey Hansen serves as a Remote IT Support Specialist at Asurion. She has been with the company since 2019 and operates out of the Orlando, Florida area.
Current Role at Asurion
Since joining Asurion in 2019, Kelsey Hansen has been fulfilling the role of Remote IT Support Specialist. Based in Orlando, Florida, she handles various technical support tasks. These include supporting and administering Microsoft Active Directory services and Exchange mail systems. Kelsey employs proprietary emulators to deliver detailed, step-by-step solutions for user issues. She consistently meets key performance metrics, including Service Level Agreements, utilization statistics, and customer service statistics.
Previous Experience at Duke Energy Corporation
Before joining Asurion, Kelsey Hansen worked at Duke Energy Corporation as a Customer Service / Web Specialist from 2017 to 2019. During her tenure at the Lake Mary, FL office, she developed and maintained process and troubleshooting documentation to enhance team efficiency. Her responsibilities included handling customer service inquiries and offering technical support for web-related issues.
Education at Daytona State College
Kelsey Hansen attended Daytona State College, where she achieved her GED in 2007. She completed her studies in 11 months, laying the foundation for her future career in IT support and customer service roles.