Ken Ihando
About Ken Ihando
Ken Ihando is a Business Analyst at Asurion with experience in customer care and program specialization.
Business Analyst at Asurion
Ken Ihando has been serving as a Business Analyst at Asurion since 2016. Based in Nashville, Tennessee, he conducts data analysis, prepares reports, and collaborates with various departments to improve business processes and outcomes. In this role, he leverages his analytical skills to drive decision-making and enhance operational efficiency.
Customer Care Supervisor at Asurion
Ken Ihando has held the position of Customer Care Supervisor at Asurion since 2013. Located in Nashville, Tennessee, he supervises a team of customer care agents, ensuring they provide optimal support to customers. His responsibilities include training staff, managing performance metrics, and implementing customer service protocols to maintain high standards of customer satisfaction.
Program Specialist at Asurion
Ken Ihando has been working at Asurion as a Program Specialist since 2011. His duties in Nashville, Tennessee involve managing various programs that support the company's goals and objectives. He coordinates with different departments to develop and implement program strategies, monitors progress, and assesses the outcomes to optimize program effectiveness.
Education at Champlain College
Ken Ihando attended Champlain College from 2010 to 2011. During his time there, he pursued studies that would later inform his career in business analysis and program management. The coursework provided him with a foundational understanding of business principles and analytical techniques.