Ketki Phatak
About Ketki Phatak
Ketki Phatak is a Customer Support Specialist at Asurion in Nashville, Tennessee, with a background in business administration and public administration from Deakin University.
Customer Support Specialist at Asurion
Ketki Phatak has been serving as a Customer Support Specialist at Asurion in Nashville, Tennessee, since 2015. In this role, Ketki is responsible for handling customer inquiries and providing resolutions to various service issues. Her work involves interacting with customers, troubleshooting problems, and ensuring satisfactory customer service experiences. As a key member of the customer support team, she has played an integral part in maintaining Asurion's reputation for reliable customer care.
Previous Roles at Asurion
Before her current role, Ketki Phatak worked as a Front Line Associate at Asurion in Melbourne, Victoria, Australia, for 9 months in 2015. In this position, she was involved in direct customer interactions, assisting with initial service issues, and escalating more complex problems to higher support levels. This experience provided her with a solid foundation in customer service, which she has carried into her current role at the company.
Outbound Sales Agent at TSA Telco Group
In 2014, Ketki Phatak worked at TSA Telco Group for 2 months as an Outbound Sales Agent focusing on SME Acquisitions. During her time with the company, she was responsible for reaching out to potential small and medium enterprises, presenting telecom solutions, and acquiring new clients. This role required strong communication skills and a sales-oriented mindset, which Ketki effectively utilized to meet her targets.
Educational Background
Ketki Phatak has a robust academic background. She achieved a Master of Business Administration and a Master of Public Administration from Deakin University from 2012 to 2014. Prior to this, she earned a Master of Commerce from Devi Ahilya Vishwavidyalaya in 2011 and a Bachelor of Commerce from the same institution in 2010. Her academic journey began at St. Mary's Convent Sr. Sec. School, where she studied from 1992 to 2007.
Early Career Roles
Ketki Phatak's early career includes a range of roles that built her expertise in customer service and collections. She spent 5 months in 2014 at Probe Group in Melbourne, Victoria, Australia, as a Collections Assistant, dealing with payment disputes and collection issues. Before that, she was a Student Service Advisor at VDIEC Global Connect Pvt Ltd. from 2010 to 2012. These roles provided her with diverse experiences in different aspects of client interactions and operational support.