Kevin Cogswell
About Kevin Cogswell
Kevin Cogswell is a Senior Manager in Call Center Operations at Asurion with extensive experience in telecommunications and process improvement.
Title
Kevin Cogswell holds the position of Senior Manager in Call Center Operations. He is presently employed at Asurion, where he also serves as Senior Architect for Customer Care Operations in Nashville, Tennessee, United States.
Professional Experience at Asurion
Kevin Cogswell has an extensive career at Asurion. He currently serves as the Senior Manager of Call Center Operations. His tenure at Asurion also includes the role of Senior Architect, Customer Care Operations. Prior to these roles, he was the Senior Product Development Manager at Asurion Insurance Services Inc., from 2014 to 2017, in the Greater Nashville Area, TN.
Professional Experience at Motorola
Kevin Cogswell's career includes significant positions at Motorola Inc. He served as Senior Process Implementations Manager from 2003 to 2007, Sr. Customer Advocacy Manager from 1990 to 2006, Customer Care & Service Manager from 1985 to 2000, and Senior Quality Manager (International Markets) from 1976 to 2007.
Education
Kevin Cogswell attended Nova Southeastern University briefly in 1970.
Achievements
Kevin Cogswell holds a Black Belt 6Sigma Certification, demonstrating his expertise in process improvement and quality management. He has developed new end-to-end customer solutions for automated self-help channels, including Web, Portals, and VSS. He has also made notable contributions to HVAC Manufacturing and is recognized for his ability to cut costs and build high-performance call center teams.