Kevin Johnson
About Kevin Johnson
Kevin Johnson is a Lead Technical Consultant II at Asurion in Tucson, AZ, with a diverse background in technical consulting and management roles at various companies including Sprint and My Gadget Gear.
Company
Kevin Johnson currently works at Asurion as a Lead Technical Consultant II. Asurion, a company known for its technology protection services, has benefited from Kevin's extensive experience in the technical consulting field. His tenure at Asurion reflects his commitment and expertise in managing complex technical challenges and customer needs effectively.
Title
Kevin Johnson holds the position of Lead Technical Consultant II at Asurion. In this role, he utilizes his skills to oversee the technical consulting functions, ensuring high standards of service and customer satisfaction.
Education and Expertise
Kevin Johnson studied at Pima Community College, where he earned a Bachelor's Degree in Network and System Administration/Administrator. He also holds a High School Diploma from Amphitheater High School. His academic background has provided him with a solid foundation in network and system administration, essential for his technical consulting roles.
Professional Background
Kevin Johnson's professional journey includes multiple roles across various companies. He started as a Retail Consultant at Sprint from 2007 to 2011, then advanced to Technical Consultant at Sprint from 2011 to 2014. He continued as an Assistant Manager at My Gadget Gear from 2014 to 2016. He returned to Sprint as a Technical Consultant in 2016 for a short period before joining Asurion. His diverse experience across these roles showcases his adaptability and deep knowledge in technical consulting and retail management.
Leadership and Responsibilities
In his current role at Asurion, Kevin Johnson supervises a team of sales representatives and repair technicians, ensuring the smooth running of daily operations. He manages inventory levels and oversees the ordering process to maintain optimum stock for repairs. He is also responsible for handling customer escalations and providing solutions to complex issues. Additionally, he assists in managing multiple stores across two major metropolitan areas, demonstrating his strong leadership and organizational skills.