Kevin Sears
About Kevin Sears
Kevin Sears is a District Manager at Asurion in Phoenix, Arizona, with extensive experience in technical support and management roles.
Company
Kevin Sears currently works at Asurion, a company based in Phoenix, Arizona, United States. Asurion is known for its expertise in providing technology protection services and support for various devices.
Title
Kevin Sears holds the title of District Manager at Asurion. He has held this position since 2021 and is responsible for overseeing multiple sites within the district, ensuring operational efficiency and exceptional service delivery.
Professional Experience
Kevin Sears has a rich history with Asurion, serving in various roles before becoming District Manager. From 2019 to 2021, he worked as a Service and Repair Manager, and from 2013 to 2019, he took on the role of Supervisor. Prior to joining Asurion, Kevin worked at IBEX as a Technical Support Specialist from 2009 to 2013, gaining extensive experience in technical support.
Educational Background
Kevin Sears completed his high school education at East Hardy High School, where he achieved his High School Diploma. He attended East Hardy High School from 2004 to 2008.
Key Initiatives and Projects
Throughout his career, Kevin Sears has led several key initiatives. These include assisting with the national expansion of chat-based technical support from two sites and training and launching a technical support call center expansion in Las Vegas. He implemented the Day 1 Coach program, transitioning it from a pilot to a permanent feature, and recruited employees nationwide for the rollout of in-home delivery of mobile device support. Kevin developed content for new hires, collaborated with trainers to meet production standards within 10 weeks, and created Excel-based reporting tools to analyze customer survey results for management. He also coached peer management to align with company coaching standards and delivered PowerPoint training sessions for outliers to enhance site success.