Kim Walker
About Kim Walker
Kim Walker is a PSS Call Center Supervisor at Asurion with over 15 years of leadership experience in the customer contact field.
Current Title and Role
Kim Walker is currently serving as the PSS Call Center Supervisor at Asurion. In this role since 2014, Walker oversees call center operations, ensures quality customer service, and implements strategies to enhance customer satisfaction. With over 15 years of leadership experience in the customer contact field, Walker focuses on building effective teams and driving performance in line with company goals.
Previous Employment at Formerly TLK Group, LLC
Before joining Asurion, Kim Walker worked at Formerly TLK Group, LLC, now known as The Results Companies, as Call Center Supervisor from 2013 to 2014. During this tenure, which lasted 7 months, Walker was responsible for managing call center staff in Nashville, Tennessee, and ensuring efficient operation to meet business objectives and customer needs.
Role at Comcast
Kim Walker has held multiple roles at Comcast. From 2011 to 2013, Walker worked as a People Service Coordinator in Nashville, Tennessee, focusing on employee relations and management support. Prior to this, Walker served as a Technical Operations Coordinator from 2003 to 2006 and as Customer Service Team Lead from 1989 to 2003 in the United States, gathering substantial experience in technical operations and customer service leadership.
Position at NEW VISION TELECOM LIMITED
From 2007 to 2011, Kim Walker was employed at NEW VISION TELECOM LIMITED as Call Center Manager in Nashville, Tennessee. In this capacity, Walker was responsible for overseeing call center operations, managing staff, and developing strategies to improve customer satisfaction and operational efficiency.
Education and Skills
Kim Walker attended Tennessee State University in 1970. With over 15 years of experience in leadership within the customer contact field, Walker is adept at building teams that enhance both external and internal customer satisfaction. Walker's progressive approach in various leadership roles underscores a commitment to achieving high standards in customer service management.