Kimberly Kucharczyk
About Kimberly Kucharczyk
Kimberly Kucharczyk is the PSS Operations Manager at Asurion with over 17 years of experience in call center operations and 12 years in management roles across various industries.
Current Position at Asurion
Kimberly Kucharczyk serves as the PSS Operations Manager at Asurion. She has been in this role since 2018, leveraging her extensive experience in call center operations and customer service management. Her responsibilities likely include overseeing daily operations, ensuring efficient process execution, and managing teams to deliver high-quality service.
Previous Roles in Customer Service and Management
Before becoming PSS Operations Manager, Kimberly worked as a PSS Supervisor at Asurion from 2016 to 2018. She also held the position of Manager Customer Service at Barclaycard from 2015 to 2016. Her earlier role at AT&T as Manager Technical Customer Support lasted from 2007 to 2015. These positions highlight her steady career progression and depth of expertise in managing customer support functions.
Early Career in Logistics and Warehousing
Kimberly's career began in logistics and warehousing, where she spent five years as a Customer Service representative at Scholastic from 2002 to 2007. Prior to this, she managed warehouse operations at Gallery Graphics, Inc. from 1995 to 2002. These roles provided her with substantial experience in inventory management and logistical planning.
Educational Background in Business Administration
Kimberly obtained her Bachelor of Science in Business Administration (BSBA) from Missouri Southern State University, where she studied from 2006 to 2008. Prior to this, she achieved an Associate of Arts (AA) in Business Administration and Management from Crowder College, completing her studies there in 2006. Her academic credentials complement her practical experience, providing a strong foundation in business principles.
Experience in Call Center Operations
With over 17 years in call center operations, Kimberly Kucharczyk has developed a profound understanding of customer service dynamics. Her roles have equipped her with the skills to handle various aspects of customer support, from frontline service to managerial oversight, ensuring efficient and effective service delivery.