Kotaro Shibata
About Kotaro Shibata
Kotaro Shibata is a Process Planning Customer Care professional currently working at Asurion in Yokohama, Kanagawa, Japan. He holds a Master's degree in International Business and Marketing from The University of Queensland and a Bachelor's degree in Global Media Studies from Komazawa University.
Current Position at Asurion
Kotaro Shibata currently holds the position of Process Planning-Customer Care at Asurion in Yokohama, Kanagawa, Japan. He has been with the company since 2019. In this role, he is involved in planning and optimizing processes related to customer care, ensuring that customer support operations run smoothly and efficiently.
Previous Role at Asurion
Before his current position, Kotaro Shibata worked as Call Center Management-Customer Care at Asurion within the 23 wards of Tokyo, Japan. His tenure lasted from 2018 to 2019, spanning 11 months. In this capacity, he managed call center operations, focusing on delivering excellent customer service and optimizing call handling processes.
Experience at Huichao Payment Ltd.
Kotaro Shibata served as a Management Consultant at Huichao Payment Ltd. for 2 months in 2017. His work location was in Shanghai City, China. During this brief period, he provided consultancy to the management, likely advising on business strategies and operations to improve organizational efficiency and performance.
Master's Degree from The University of Queensland
Kotaro Shibata pursued higher education at The University of Queensland, where he studied International Business and Marketing. He achieved a Master's degree after completing his studies from 2016 to 2018, over a period of 2 years. His academic background in this field equips him with expertise in international markets and marketing strategies.
Bachelor's Degree from Komazawa University
Kotaro Shibata completed his undergraduate studies at Komazawa University, where he specialized in Global Media Studies. He earned his Bachelor's degree after a 4-year program from 2011 to 2015. This educational background provides him with knowledge and skills in media, communication, and global studies.