Kristine Queen Junio
About Kristine Queen Junio
Kristine Queen Junio is a Senior Operations Manager at Asurion with extensive experience in operations and customer service management.
Current Role at Asurion
Kristine Queen Junio currently serves as the Senior Operations Manager at Asurion, a position she has held since 2020. In this role, she is responsible for overseeing the day-to-day operations of the company. Her leadership in this capacity has contributed to enhancing operational efficiency and streamlining processes.
Previous Roles at Asurion
Prior to her current role, Kristine Queen Junio was an Operations Manager at Asurion from 2017 to 2020. She initially joined Asurion as a Call Center Supervisor, holding that role from 2015 to 2017. Her progression within the company highlights her capability in managing different operational facets and her adaptability in a dynamic work environment.
Experience at Convergys
Kristine Queen Junio accumulated significant experience working at Convergys. She served as a Supervisor from 2010 to 2015 in the Philippines. Before that, she held the position of Care Collections and Customer Service Specialist from 2009 to 2010. These roles helped her develop a deep understanding of customer service dynamics and team management.
Educational Background
Kristine Queen Junio holds a Bachelor of Science in Nursing from the Metropolitan Medical Center College of Nursing, where she studied from 2005 to 2008. She also attended La Consolacion College - Mendiola, Manila for her primary and secondary education from 1995 to 1999, and Centro Escolar University for her primary education from 1993 to 1995.
Key Projects and Achievements
At Asurion, Kristine Queen Junio implemented a project that significantly improved operational efficiency. She successfully transitioned multiple clients from customer support to technical support services, enhancing the company's service offerings. Additionally, she managed a team with a 1:15 supervisor to agent ratio, showcasing her strong leadership and team management abilities.