Kyle Parsons
About Kyle Parsons
Kyle Parsons is the Market In-Home Technical Support Supervisor at Asurion, with a background in various technical support and supervisory roles, and a degree in Computer Information Systems from DeVry University.
Title
Kyle Parsons is currently the Market In-Home Technical Support Supervisor at Asurion, a position he has held since 2018.
Company
Kyle Parsons currently works at Asurion, overseeing the technical support division related to in-home services. During his tenure, he has significantly impacted service upsell rates and overall customer resolution.
Education and Expertise
Kyle Parsons graduated from DeVry University with a Bachelor's degree in Computer Information Systems, enhancing his technical proficiency and problem-solving capabilities. His academic background laid the foundation for a successful career in technical support and customer service.
Professional Background
Kyle Parsons has a diverse professional background spanning multiple roles and companies. Prior to Asurion, he worked at Novatech, Inc. as a Technology Helpdesk Supervisor from 2015 to 2018, honing his leadership and technical troubleshooting skills. Earlier roles include a Computer Technician Trainee at Great Onyx Job Corps, a Sales Representative at eBay Reseller, and a Self-Employed Computer Repair specialist in Phoenix.
Achievements
Throughout his career, Kyle Parsons has made significant contributions to his teams and employer. At Asurion, he successfully developed roleplays and training materials that boosted technicians' confidence and achieved a 30-40% service upsell rate, compared to the national average of 20%. His leadership led to consistent customer resolution rates of over 80%, far exceeding the national average of 50%. Additionally, he played a crucial role in the national adoption of cyber security training, which increased customer enrollments for extended services by 10%.