La Rocque, Michael
About La Rocque, Michael
Michael La Rocque is a Computer Help Desk Technician at Asurion, providing bilingual support from Ottawa, Ontario, Canada.
Current Role at Asurion
Michael La Rocque currently works at Asurion as a Computer Help Desk Technician, operating from home. In this position, he provides bilingual support in both French and English. He assists with resolving technical issues related to software, operating systems, and peripheral equipment such as monitors, keyboards, and printers. He also formulates solutions and educates customers on best practices to avoid future problems. Michael began this role in Ottawa, Ontario, Canada, in 2020.
Previous Position at Mindwire Systems Ltd
In 2020, Michael La Rocque worked for two months at Mindwire Systems Ltd. There, he held the position of Immigration, Refugees, and Citizenship Canada Help Desk Specialist, Level 3. During his brief tenure, Michael helped manage complex customer concerns and escalated matters related to immigration and citizenship. His also provided technical assistance and support to ensure system reliability and user satisfaction.
NCR Service Desk Analyst at Zernam Enterprise Inc.
Michael La Rocque worked as an NCR Service Desk Analyst at Zernam Enterprise Inc. from 2018 to 2019 in the Ottawa, Canada area. For one year, he focused on troubleshooting and resolving hardware and software issues, as well as providing technical support to customers. His technical knowledge and bilingual communication skills were key aspects of his role.
Education and Certifications
Michael La Rocque has a solid educational background that supports his technical career. He studied Digital Analytics at Algonquin College of Applied Arts and Technology. He also earned a Microsoft Certified Systems Engineer Diploma Program (MCSE) from Willis College, where he studied Systems Engineering from 1997 to 1998. These programs equipped him with a strong foundation in computer systems and analytics.
Technical Experience at HP and Compaq
Michael La Rocque has extensive experience working for major technology companies. From 2007 to 2014, he held multiple positions at HP, including Technical Solutions Rep III and Hewlett Packard Server Support for French Language Support. Earlier, from 1999 to 2003, he worked at Compaq in Client Support Services. These roles allowed him to develop his skills in hardware support, software troubleshooting, and customer service.