Latissia Crosby
About Latissia Crosby
Latissia Crosby is a Customer Service Supervisor at Asurion with over 7 years of experience in project management, customer relations, and billing operations.
Title
Latissia Crosby is currently the Customer Service Supervisor at Asurion.
Current Position at Asurion
Since March 2020, she has been working as a Customer Service Supervisor at Asurion. Her role likely involves overseeing customer service operations, managing staff, and ensuring that customer inquiries and issues are resolved in an efficient manner.
Past Experience at Comcast
Before joining Asurion, she worked at Comcast in various roles. From 2018 to 2020, she was a Technician Logistics Agent in the Houston, Texas area, where she managed technician schedules and logistics. Prior to that, she worked as a Customer Service Representative at Comcast from 2014 to 2020, where she handled customer inquiries and provided support for six years.
Education and Expertise
Latissia Crosby holds a Bachelor of Arts in Mass Communication/Media Studies from the University of Houston-Downtown, earned between 2019 and 2021. She also has an Associate of Arts in General Communication from Lone Star College, completed from 2015 to 2017. With a strong foundation in communications, she has over 7 years of experience in project management, customer relations, and billing operations.
Skills and Management Experience
In addition to her extensive customer service background, she has gained experience in project management and customer relations. She also possesses management experience in dispatching, which involves coordinating and managing the schedules and activities of technicians and other service providers.