La Toya Davis
About La Toya Davis
La Toya Davis is an Operations Manager at Asurion with extensive experience in customer support and team leadership in the telecommunications and healthcare industries.
Title and Current Position
La Toya Davis is an Operations Manager currently working at Asurion. She has been with the company since 2020 in this role. As an Operations Manager, she oversees daily operations, ensuring productivity and quality standards.
Previous Roles and Experience
La Toya has an extensive background in various supervisory roles. She served as an Operations Supervisor at Asurion from 2019 to 2020. Before joining Asurion, La Toya spent numerous years at Verizon Wireless, where she held various positions including National Offline Support Supervisor (2014 to 2018), Customer Financial Services Supervisor (2010 to 2014), Customer Financial Services Coordinator (2007 to 2010), and Financial Services Representative (2005 to 2007). Her early career includes roles as Claims Manager (2003 to 2005) and Trainer/Quality Analyst (2002 to 2003) at Geriartix, and Quality Analyst (2000 to 2002) and Claims Appeals Analyst (1998 to 2000) at Xantus Healthcare.
Education and Academic Background
La Toya Davis pursued Organizational Leadership at Lipscomb University from 2016 to 2018. Earlier, she studied Chemistry at Tennessee State University.
Expertise in Customer Support
La Toya has significant experience in providing customer support in fast-paced call centers across the telecommunications and healthcare industries. Her roles have consistently involved leading top-performing teams, exceeding goals in productivity, adherence, and quality.
Leadership and Relationship Building
Known for her strategic relationship building and problem-solving skills, La Toya leverages tact and diplomacy to drive results. She is committed to employee interaction and accountability, which has enabled her to cultivate effective and productive teams.