Laura Cooper
About Laura Cooper
Laura Cooper is a Technical Quality Analyst at Asurion in Nashville, Tennessee, with extensive experience in technical support and customer service roles.
Company
Laura Cooper currently holds the position of Technical Quality Analyst at Asurion. She has been with the company since 2013, based in Nashville, Tennessee, United States. In her role, she is responsible for conducting calibration audits and engaging in side-by-side evaluations with technicians to maintain quality standards. Laura also shares her expertise by speaking to new hire training classes.
Previous Positions
Laura Cooper has a diverse professional background. Prior to her current role, she worked at Asurion as an Enhanced Support Technician from 2012 to 2013. From 2005 to 2010, she was a Senior Customer Service Representative at Verizon Wireless in Basking Ridge, New Jersey. She also held positions at Middle Tennessee Medical Center as an Ekg Technician and Gi Lab Technician from 2003 to 2004 and as an Emergency Room Registrar from 1992 to 1997. Additionally, she worked at Data Management Plus as an Administrative Assistant from 1999 to 2001. Early in her career, she managed Blazing Ray’s Tanning Salon and owned Hugs & Kisses Playschool.
Education and Expertise
Laura Cooper attended Middle Tennessee State University (MTSU), where she studied Nursing, General Studies, and Nursing Administration from 1999 to 2001. She had an extended educational timeline at MTSU from 1970 to 2005. Prior to MTSU, she completed her high school education at Riverdale High School, attending from 1982 to 1986 and again listed from 1970 to 1986.
Background in Quality Assurance
In her role as a Technical Quality Analyst at Asurion, Laura Cooper is deeply involved in quality assurance processes. She conducts calibration audits to ensure alignment with quality standards and performs side-by-side evaluations with technicians to maintain these standards. Her experience also includes contributing to the training and development of new hires by sharing her extensive knowledge and expertise in the field.