Laura Vigliotta, Ccxp
About Laura Vigliotta, Ccxp
Laura Vigliotta is the Senior Director of Customer Experience at Asurion, with extensive experience in customer experience strategy and human-centered design.
Education and Expertise
Laura Vigliotta holds a Bachelor of Arts in French Language and World Business from the University of Tennessee, Knoxville. She has also studied at the W. P. Carey School of Business at Arizona State University, where she earned a Certificate in Customer Experience. Her educational background lays a strong foundation for her expertise in customer experience strategies and insights.
Position as Senior Director, Customer Experience at Asurion
Laura Vigliotta serves as the Senior Director, Customer Experience at Asurion since 2021, based in Washington, District of Columbia. In this role, she leads a global voice of the customer program and focuses on online reputation management and CX insights. Her leadership in creating new product concepts and innovations forms a key part of the company’s customer experience strategy.
Previous Role as Director, Customer Experience at Asurion
From 2019 to 2021, Laura Vigliotta was the Director, Customer Experience at Asurion in the Washington D.C. Metro Area. During her tenure, she contributed significantly to optimizing customer service processes and enhancing the overall customer experience. She worked on various initiatives aimed at fostering a customer-centric culture within the organization.
Experience at AARP
Laura Vigliotta has substantial experience at AARP, where she held multiple roles from 2014 to 2019. She started as an Analyst in Membership & Integrated Value, Segmentation, and then advanced to Manager, AARP Experience, Listening Programs. She later became a Senior Advisor, AARP Experience, VOC Insights and Measurement. Her work primarily involved voice of the customer programs, insights, and measurement, contributing to improved service delivery and customer satisfaction.
Professional Background in Business Analysis and Consulting
Professionally, Laura Vigliotta has gathered extensive experience as a business analyst and consultant. She worked at MarketBridge between 2011 and 2014, holding roles such as Business Analyst in the Strategy Consulting Group and Consultant in the Strategic Solutions Group. Additionally, she served at Travelex Global Business Payments from 2008 to 2011 in various capacities, including Investigator, Payment Verification Team Leader, and Business Analyst. Her broad experience in different industries has honed her skills in business analysis, strategy consulting, and customer experience enhancement.