Lauren Stephens Brown
About Lauren Stephens Brown
Lauren Stephens Brown is a Product Delivery Manager at Asurion in Nashville, Tennessee, with a long tenure at the company in various roles since 2004.
Current Role at Asurion
Lauren Stephens Brown serves as the Product Delivery Manager at Asurion. She began this role in 2021 and is based in Nashville, Tennessee. Her responsibilities likely include overseeing the delivery of new products, ensuring that project timelines are met, and coordinating between different departments to bring products from concept to market.
Expertise in Instructional Design
Before becoming a Product Delivery Manager, Lauren worked extensively within the field of instructional design at Asurion. She was a Senior Instructional Designer from 2019 to 2021 and served as an Instructional Designer from 2014 to 2019. Her expertise in this area includes creating training programs and materials to enhance employee performance and satisfaction.
Previous Roles in Training and Development
Lauren's career at Asurion began long before her instructional design roles. She worked as a Customer Satisfaction Training/Development Specialist from 2013 to 2019, and prior to that, she was a Training and Development Specialist from 2011 to 2013. These positions involved designing and implementing training programs to ensure high levels of customer satisfaction and employee development.
Early Career at Asurion
Lauren's early roles at Asurion laid a strong foundation for her later responsibilities. She worked as a Product Liability Specialist for six months in 2010-2011, an Outbound Customer Satisfaction Specialist from 2008 to 2010, and an Inbound Customer Service Representative from 2004 to 2010. These roles primarily focused on customer service and satisfaction, skills which she would later leverage in her training and development roles.
Educational Background
Lauren Stephens Brown studied Business Management at Nashville State Tech, completing her studies in 2009. This educational background in business management provided her with foundational skills that have been pivotal in her various roles at Asurion, particularly in managerial and specialist capacities.