Leo Galvan
About Leo Galvan
Leo Galvan is a Tech Support Supervisor at Asurion with extensive experience in customer service and technical support roles across various industries.
Title
Leo Galvan holds the position of Tech Support Supervisor at Asurion. With nearly a decade of service at Asurion, Leo has a wealth of experience in handling technical support operations and team management.
Company
Since October 2014, Leo Galvan has been working at Asurion, where he serves as the Tech Support Supervisor. Asurion provides technology protection services and has leveraged Leo's extensive experience in tech support and customer service to enhance its operational efficiency.
Education and Expertise
Leo Galvan completed his Bachelor of Science in Information Technology from the University of Phoenix in 2005. His academic background in Information Technology, combined with his professional experience, allows him to adeptly handle high-stress situations and deliver results-focused solutions.
Professional Background
Leo Galvan's professional journey began in 1994 with the United States Marine Corps, where he served for eight years. He then worked for Citi as a Senior Customer Service Representative from 1998 to 2002 and later for HSBC Bank in the same role from 2002 to 2005 in Las Vegas, Nevada. Furthering his career, Leo joined Cox Communications as a Network Maintenance Engineer from 2005 to 2006 and then Yellowpages.com as a Senior Account Executive in 2007. He also served as a Service Manager II at Wells Fargo from 2007 to 2012 before joining Asurion in 2014.
Experience at Wells Fargo
At Wells Fargo, Leo worked as a Service Manager II from 2007 to 2012. During his tenure, he was responsible for managing service operations and ensuring customer satisfaction. His role involved supervising staff and overseeing daily activities to meet service quality standards.