Linda Gutierrez
About Linda Gutierrez
Linda Gutierrez is the Senior Manager of Global Strategy and Compliance at Asurion, with extensive experience in operations and management roles across various companies.
Current Title and Role
Linda Gutierrez is currently a Senior Manager of Global Strategy and Compliance at Asurion. She has held this role since 2012, focusing on the development and implementation of strategic initiatives to diversify call center sites and client locations. This effort has been crucial in reducing the risk of business interruption.
Past Professional Experience
Before joining Asurion, Linda Gutierrez held several key positions in different companies. She served as the Director of Operations at United TranzActions from 2007 to 2012. Prior to that, she was an Operations Manager at Wyndham Vacation Ownership in Margate, FL, from 2005 to 2007. She also worked as an Operations Manager - Bilingual at T-Mobile in Ft. Lauderale, FL, from 2003 to 2005, and as a Vendor Manager at Sprint from 1999 to 2003.
Education and Qualifications
Linda Gutierrez studied at Florida National College-Main Campus from 1990 to 1992. Her education provided a strong foundation for her subsequent career in operations management and global strategy.
Strategic Implementations at Asurion
At Asurion, Linda Gutierrez played a key role in the development and implementation of a global contact center strategy, which involved diversifying call center sites and client locations. This initiative successfully reduced the risk of business interruption. Additionally, she managed the transition of 100% of Asurion's Latin America business from US bilingual sites to Mexico City, improving customer experience and lowering costs. She also supervised the implementation of a UK strategy that saved $2 million in the first year.
Client Audits and Compliance
In her role at Asurion, Linda Gutierrez represented the company during client audits of BPO and internal sites. She ensured that compliance and performance standards were consistently met. Additionally, she was responsible for adjudicating insurance claims across multiple Latin American countries, including Mexico, Peru, Colombia, Chile, Ecuador, and Brazil.