Luis Aliaga
About Luis Aliaga
Luis Aliaga is the Latin America Operations and Vendor Manager - Sr. Manager at Asurion, overseeing operations for over 10 locations and 5000 customer care representatives.
Title
Luis Aliaga currently holds the position of Latin America Operations and Vendor Manager - Sr. Manager at Asurion.
Current Role at Asurion
Since 2016, Luis Aliaga has been working as the Latin America Operations and Vendor Manager - Sr. Manager for Asurion in the United States. In this role, he oversees operations for more than 10 locations with over 5000 customer care representatives and serves 47 major corporate clients.
Workforce Management Experience
Luis Aliaga has extensive experience in workforce management at Asurion. He has held various roles: WFM - Sr. Manager (2015-2017), WFM - Real Time Manager (2013-2015) in Sterling, VA, WFM - Real Time Supervisor (2011-2013) in Sterling, VA, WFM - Real Time Lead Analyst (2010-2011) in Sterling, VA, and WFM - Real Time Analyst (2008-2010) in Sterling, VA.
Educational Background
Luis Aliaga studied at Strayer University, where he earned a Bachelor of Science in Information Systems – Computer Security from 2010 to 2013. Additionally, he attended Northern Virginia Community College, earning an Associates of Applied Science Degree in Network Administration from 2009 to 2011.
Expertise in Operations and Vendor Management
Luis Aliaga has a deep understanding of workforce management science, including capacity planning and real-time management. He has built and led a team based on the belief that honesty is the foundation for trust.