Mae Ann Legaspi
About Mae Ann Legaspi
Mae Ann Legaspi is an Operations Supervisor at Asurion with extensive experience in team leadership and support roles.
Operations Supervisor at Asurion
Mae Ann Legaspi has been working as an Operations Supervisor at Asurion since 2021. In this role, she oversees various operational functions and ensures efficient workflow within her team. Her responsibilities likely include managing team performance, coordinating with other departments, and contributing to process improvements.
Previous Role as Team Lead at Concentrix
Mae Ann Legaspi worked at Concentrix as a Team Lead from 2018 to 2021. Over her three-year tenure, she led a team, providing guidance, support, and mentoring to ensure that team members achieved both individual and group performance targets. Her experience in this role would have involved handling escalations, training new employees, and implementing strategies to enhance productivity.
Escalations Support and Subject Matter Expert at Convergys
Mae Ann held multiple roles at Convergys. From 2015 to 2017, she served as an Escalations Support specialist, addressing higher-level customer issues that required in-depth problem-solving skills. Before that, from 2013 to 2015, she worked as a Subject Matter Expert for Time Warner Spectrum, providing expert advice on specific product or service issues and mentoring other team members.
Claims Assistant at Standard Insurance
In 2009, Mae Ann Legaspi served as a Claims Assistant at Standard Insurance for 11 months. Her responsibilities likely included processing insurance claims, assisting clients during the claims process, and collaborating with other departments to ensure the timely and accurate handling of claims.
Educational Background in Information Management
Mae Ann graduated from the University of Negros Occidental - Recoletos with a Bachelor of Science in Information Management in 2009. Her academic training would have provided her with knowledge in data management, information systems, and business processes, preparing her for her roles in various corporate settings.