Marcus Anthony Nelson
About Marcus Anthony Nelson
Marcus Anthony Nelson is a Store Manager at Asurion and the Business Owner of Question Everything By MAN, with extensive experience in customer service and team leadership roles.
Current Role at Asurion
Marcus Anthony Nelson is currently employed as a Store Manager at Asurion, a role he has held since 2021 in the United States. His responsibilities include overseeing store operations, managing staff, and ensuring customer satisfaction. With a background in customer service and team leadership, Marcus brings a wealth of experience to this position.
Previous Positions at ITAC Solutions
Before joining Asurion, Marcus worked at ITAC Solutions in Birmingham, Alabama. He held dual roles from 2020 to 2021 as a Customer Relations Coordinator and a Customer Relations Specialist. In these capacities, Marcus was responsible for managing customer interactions, addressing inquiries, and maintaining client relationships.
Work Experience in Client Relations
Marcus has accumulated a diverse range of roles in client relations. In 2019, he served as a Client Relations Coordinator at Zelis in Sandy Springs, GA, for three months. Prior to that, he worked as a Customer Care Advocate at Change Healthcare in Alpharetta, Georgia, for two months in the same year. These roles honed his skills in managing client expectations and delivering exceptional service.
Educational Background
Marcus Anthony Nelson graduated with a Bachelor of Science (BS) in Marketing from Alabama Agricultural and Mechanical University. He completed his degree over a six-year period from 1996 to 2002. His education laid the foundation for his expertise in customer service, sales, and team management.
Entrepreneurship and Personal Brand
In addition to his professional roles, Marcus is also a business owner of 'Question Everything By MAN,' a personal brand established in Jefferson County, Alabama. This venture focuses on educating the community and customers, underscoring his commitment to personal development and community engagement.