Maria Krishna Marte
About Maria Krishna Marte
Maria Krishna Marte is a Desktop Support Specialist at Asurion with extensive experience in troubleshooting and resolving desktop problems.
Title
Maria Krishna Marte holds the position of Desktop Support Specialist. Since 2017, she has been working at Asurion in Nuvali Sta. Rosa Laguna.
Previous Roles at TeleTech
Maria Krishna Marte worked at TeleTech from 2014 to 2017 as a Desktop Support Associate. Before this role, she served as a Customer Service Representative from 2012 to 2014. During her tenure at TeleTech Philippines, she developed skills in desktop support and customer service.
Order Specialist at Firstsource
At Firstsource, Maria Krishna Marte was employed as an Order Specialist. This role lasted for 8 months, from 2011 to 2012. She contributed to order management and related processes during her time there.
Business Process Analyst at American Data Exchange
From 2009 to 2011, Maria Krishna Marte worked at American Data Exchange as a Business Process Analyst. Over two years, she was involved in analyzing and optimizing business processes to improve efficiency and performance.
Educational Background
Maria Krishna Marte attended the University of Perpetual Help - Laguna, where she studied Associate in Computer Technology. She completed her Associate’s Degree in 2008 after two years of coursework from 2006.
Technical Expertise
Maria Krishna Marte has extensive experience in troubleshooting and resolving desktop issues related to hardware, software, and configuration. She is proficient in Microsoft software applications, including various versions of MS Office and Outlook.
Responsibilities at Asurion
At Asurion, Maria Krishna Marte acts as the primary provider of desktop support for both production and support seats. She acknowledges and addresses emails received in the department mailbox, monitors ticket queues to ensure timely resolutions, and handles access control for shared folders and printer access.