Maria Parala
About Maria Parala
Maria Parala is a Call Center Supervisor at Asurion with a background in real-time analysis and customer service.
Call Center Supervisor at Asurion
Maria Parala has been serving as a Call Center Supervisor at Asurion since 2019. In her role, she oversees daily operations, ensuring that service levels, quality standards, and customer satisfaction metrics are achieved. Her responsibilities include managing teams, coordinating call center activities, and implementing best practices to optimize performance.
Real Time Analyst at IBM
From 2014 to 2017, Maria Parala worked as a Real Time Analyst at IBM. During this time, she focused on monitoring and managing workforce management systems. She played a key role in analyzing real time data to ensure optimal staffing levels and to address any discrepancies that could impact service delivery.
Real Time Analyst at Firstsource Solutions Limited
Maria Parala held the position of Real Time Analyst at Firstsource Solutions Limited from 2011 to 2013. In this capacity, she was responsible for tracking and analyzing real-time performance metrics. Her analytical insights enabled the company to maintain operational efficiency and improve service levels.
Customer Service Representative at KGB Philippines, Inc.
Between 2007 and 2011, Maria Parala worked as a Customer Service Representative at KGB Philippines, Inc. Her duties included handling customer inquiries, resolving issues, and ensuring a high level of customer satisfaction. She developed strong communication and problem-solving skills during her tenure.
Junior Process Engineer at Gemphil Technologies
In the period from 2006 to 2007, Maria Parala served as a Junior Process Engineer at Gemphil Technologies. Her role involved assisting in process improvements, conducting tests, and analyzing data to support manufacturing processes. She contributed to optimizing production efficiency during her time with the company.
Test Analysis Engineer at Ionics EMS, Inc.
Maria Parala started her career as a Test Analysis Engineer at Ionics EMS, Inc. from 2005 to 2006. Her responsibilities included conducting test analyses and ensuring product quality. She gained valuable experience in technical analysis and quality assurance early in her career.
Education at AMA University
Maria Parala completed her Bachelor of Science degree at AMA University from 2001 to 2005. Her educational background provided her with the foundational knowledge and skills that have supported her professional development in various roles within the call center and technology industries.