Mariana Ariza
About Mariana Ariza
Mariana Ariza is a Technical Support Specialist at Asurion with a background in sales and administrative roles, and a Bachelor's degree in Fashion/Apparel Design from Middle Tennessee State University.
Current Role at Asurion
Mariana Ariza currently works as a Technical Support Specialist at Asurion in Nashville, Tennessee. She has been with the company since 2019. In this role, she handles over 25 calls daily, troubleshooting various operating systems including iOS, Android, and Microsoft. She has also led a training team of over 150 new hire employees, instructing them in tool usage and operating systems over a 6-week class.
Previous Roles and Experience
Before joining Asurion, Mariana Ariza worked in several roles. From 2018 to 2019, she was a Sales Representative at Dillard's Inc. in Murfreesboro, Tennessee. Prior to that, she served as an Administrative Assistant at Brazilian Wax Studio LLC in Franklin, Tennessee from 2017 to 2018.
Educational Background
Mariana Ariza holds a Bachelor's degree in Fashion/Apparel Design from Middle Tennessee State University (MTSU), where she studied from 2016 to 2020. Her educational background provides her with a unique perspective in her current technical roles.
Team Leadership and Performance
Mariana has made significant contributions to her teams' successes. She has participated in team-building and goal-driven activities that contributed to the team ranking in the top 5% of performing agents for AT&T. Additionally, she has consistently exceeded bi-weekly goals and led her team in customer experience, sales, and resolution rates for over two years.