Mark Anthony Marquez
About Mark Anthony Marquez
Mark Anthony Marquez is a Call Center Supervisor at Asurion with extensive experience in customer service and technical support roles.
Current Title and Position
Mark Anthony Marquez is presently a Call Center Supervisor at Asurion. He has been serving in this role since 2017. As a Call Center Supervisor, Mark oversees the call center operations, ensuring smooth workflow and handling any escalations that may arise.
Previous Experience at Sutherland
Before joining Asurion, Mark Anthony Marquez had an extensive tenure at Sutherland. He worked there from 2012 to 2017, starting as a Subject Matter Expert and later transitioning to a Team Manager role. His earlier roles at Sutherland included handling technical services and managing a team of specialists in Carmona Cavite, Philippines.
Role at Sykes Asia Inc.
Mark's professional journey also includes his time at Sykes Asia Inc. He initially worked as a Technical Customer Support Representative from 2009 to 2010, and later as a Financial Support Representative - Mortgage Officer in 2010. These roles were based in Ortigas, Philippines, showcasing his diverse expertise in both technical and financial customer support services.
Educational Background
Mark Anthony Marquez holds a Bachelor of Science degree in Computer Science. He studied at AMA University Makati from 2002 to 2006. Prior to that, he attended AMA University Biñan, where he pursued the same course from 2000 to 2002. His foundational education includes high school at Sta. Catalina College from 1996 to 2000 and elementary education at Holy Spirit School and South City Homes Academy.