Mark Lawrence
About Mark Lawrence
Mark Lawrence is the Senior Director of Customer Solutions at Asurion, overseeing customer service operations across seven countries in the Asia-Pacific region.
Senior Director Customer Solutions at Asurion
Mark Lawrence is currently serving as the Senior Director of Customer Solutions at Asurion. He commenced his tenure in 2013 and operates from Melbourne, Australia. In this role, he is responsible for overseeing customer service operations across seven countries in the Asia-Pacific region. His responsibilities include managing both in-sourced and outsourced customer service operations, ensuring that high standards of customer experience are maintained.
Chief Customer Officer at Watercare
Mark Lawrence held the position of Chief Customer Officer at Watercare from 2010 to 2011. During his tenure of one year, he was responsible for leading customer service strategies. His work involved implementing processes aimed at enhancing the overall customer experience, driving operational improvements, and aligning the customer service functions with the broader organizational goals.
GM Service Channels at Ergon Energy
From 2003 to 2009, Mark Lawrence served as the General Manager of Service Channels at Ergon Energy. Over six years, he managed multiple customer service channels and worked on optimizing service delivery. His role encompassed overseeing various aspects of service operations, enhancing customer satisfaction, and ensuring efficient handling of customer interactions.
Southern Operations Manager at NTL
In 2000, Mark Lawrence served as the Southern Operations Manager at NTL for 11 months. He was tasked with operational oversight within the southern region. His responsibilities included maintaining effective service delivery, managing operational teams, and ensuring compliance with the company's service standards.
Education at Orwell House
Mark Lawrence studied at Orwell House in 1970. Although the specifics of his study duration and coursework are not provided, this period marked an early phase in his education journey which later supported his extensive career in customer service management.