Mark Randle
About Mark Randle
Mark Randle is an Operations Manager at Asurion with extensive experience in customer service and retail management.
Company
Mark Randle is currently employed at Asurion, where he holds the position of Operations Manager. His involvement with the company extends back to 2014 when he first joined as a Call Center Supervisor. His tenure at Asurion highlights a steady progression in responsibilities within the organization.
Title
Mark Randle serves as the Operations Manager at Asurion, having taken on this role in 2019. Before becoming an Operations Manager, he worked as a Call Center Supervisor from 2014 to 2019 in the Las Vegas, Nevada Area. His transition to a higher managerial role underscores his capacity for leadership and operational oversight.
Education and Expertise
Mark Randle completed his high school education at Lodi High School, earning his High School Diploma in 1970. Subsequently, he attended Rutgers University - Newark in the same year. At Verizon Wireless, he implemented specialized programs aimed at reducing credits, adjustments, and equipment discounting, demonstrating his expertise in operational efficiency.
Background
Mark Randle's early career includes significant roles at Verizon Wireless, where he worked for eight years as a Customer Service Supervisor in Wilmington, North Carolina Area. At A Wireless - Verizon Wireless Premium Retailer, he served as Store Leader from 2012 to 2014 in Wallace, NC, before joining Asurion. His background includes extensive experience in customer service, team management, and sales optimization.
Achievements
During his tenure at Verizon Wireless, Mark Randle received national recognition, ranking as the 4th leading Supervisor in 2010. Locally, he was the 1st leading Supervisor in 2010 and the 7th leading Technical Coordinator in 2011. He managed teams that achieved an 86% customer satisfaction rating. At A Wireless, he led store locations to exceed sales expectations and significantly increased profits and business year over year. His accomplishments include conducting specialized training sessions and managing high-performing teams.