Mark Ravanilla, Cssyb, Pmp
About Mark Ravanilla, Cssyb, Pmp
Mark Ravanilla is a Call Center Supervisor at Asurion and a Freelance SEO Project Manager with extensive experience in customer service and technical support.
Current Role as Call Center Supervisor
Mark Ravanilla currently holds the position of Call Center Supervisor at Asurion in Nuvali, Laguna, Philippines. Since 2017, he has been responsible for handling escalated customer calls, providing solutions to complex issues, and ensuring that quality standards are met. Mark actively provides constructive feedback to associates by monitoring their calls and conducts both informal and formal performance reviews. In this capacity, he participates in client meetings to recommend program and call center improvements. Furthermore, Mark assists in the decision-making process related to systems, tools, and processes within the call center.
Experience in Search Engine Optimization
Since 2021, Mark Ravanilla has also been working as a Freelance Search Engine Optimization (SEO) Project Manager in Australia. His role focuses on managing various SEO projects to enhance online visibility and search engine rankings for clients. Mark leverages his extensive expertise in SEO to drive effective strategies and optimize website performance.
Previous Roles in Technical Support and Audio Technology
Before his current roles, Mark Ravanilla worked at Wipro BPS as an Audio Technician from 2015 to 2017. There, he developed skills in audio technology and technical support. Prior to that, he was employed at Teleperformance Philippines as a Subject Matter Expert for Technical Support from 2009 to 2015. At Teleperformance, he gained valuable experience in technical troubleshooting and customer service, working out of the SM Fairview Quezon City location.
Education in Psychology
Mark Ravanilla pursued his studies at Our Lady of Fatima University, where he studied Psychology from 2011 to 2015. He completed his degree in Psychology, which has equipped him with insights into human behavior and effective communication—skills that are instrumental in his current supervisory roles.