Mark Tan
About Mark Tan
Mark Tan is a Technical Support Specialist with experience in customer service roles at Convergys and IBEX Global, and a background in technical support at Asurion.
Current Role at Convergys
Mark Tan currently holds the position of Customer Service Associate at Convergys. His role likely involves assisting customers with inquiries, resolving issues, and ensuring customer satisfaction. Mark has been with the company since 2015, applying his expertise in customer service to enhance client interactions and support.
Current Role at IBEX Global
In addition to his position at Convergys, Mark Tan works as a Customer Service Representative at IBEX Global. Starting in 2013, he is responsible for handling customer queries and providing solutions to various service-related problems. This role helps in developing strong communication skills and knowledge of customer support operations.
Past Role at Asurion
Mark Tan previously served as a Technical Support Specialist at Asurion. Though his tenure in this role was notably brief, it would have involved providing technical support to customers, troubleshooting technical issues, and offering solutions to enhance user experience with various products.
Education and Expertise
Mark Tan attended Chatrapati Sahuji Maharaj Kanpur University in Kanpur, where he pursued and completed an Associate's degree from 2009 to 2011. This educational background laid the foundation for his skills in technical support and customer service, contributing significantly to his professional competencies in these areas.