Mar Q (Mark) Crumpton
About Mar Q (Mark) Crumpton
Mar Q (Mark) Crumpton is a Kronos Software Engineer II at Asurion with extensive experience in workforce management and resource management.
Company: Asurion
Mark Crumpton is currently employed at Asurion as a Kronos Software Engineer II, having started in 2021. Over the years, he has held multiple senior managerial positions at Asurion. He served as Senior Manager of Forecasting-Supply Chain from 2017 to 2021 and as Senior Manager of Workforce from 2013 to 2021 in the Greater Nashville Area, TN. Prior to these roles, he was the Senior Manager of the Resource Management Center from 2000 to 2013 in Great Falls, Montana Area, Sterling Va. His extensive experience with Asurion underscores his expertise in workforce and resource management, supply chain forecasting, and software engineering.
Title: Kronos Software Engineer II
As a Kronos Software Engineer II, Mark Crumpton is responsible for developing and maintaining applications within the Kronos Workforce Management environment. His role likely involves working on various elements such as timekeeping, scheduling, and labor analytics to enhance the efficiency of workforce operations. His tenure in this position since 2021 highlights his transition from management roles into a more technical position within the same organization.
Education and Expertise
Mark Crumpton studied at Kennesaw State University from 1999 to 2001. His educational background has equipped him with essential skills in contact center management, customer service strategies, and strategic thinking. His abilities include leading cross-functional teams through various project phases from inception to implementation. Crumpton's expertise also spans managing multiple projects while adhering to budgets and schedules, showcasing his strength in strategic and tactical planning.
Background: United States Air Force
Prior to his tenure at Asurion, Mark Crumpton served in the United States Air Force from 1992 to 2000 as a Missile and Space Systems Analyst/Technician. He was stationed at Malmstrom AFB, MT, F.E. Warren AFB, WY, and Chanute AFB, IL. During his time in the Air Force, he gained experience in high-stakes environments, analyzing and maintaining missile and space systems, which likely contributed to his technical and analytical skills used throughout his civilian career.