Martin Palmer
About Martin Palmer
Martin Palmer is a Product Innovation Manager at Asurion in London with a background in risk management and claims adjudication.
Current Role at Asurion
Martin Palmer currently works as a Product Innovation Manager at Asurion, a position he has held since 2019. Based in London, United Kingdom, he is responsible for leading product innovation initiatives. His role involves developing solutions that address fraud mitigation while enhancing the customer experience. Palmer's strategies focus on commercial growth through innovative product management.
Previous Positions at Asurion
Before becoming a Product Innovation Manager, Martin Palmer held several roles at Asurion. From 2017 to 2019, he was a Risk and Product Manager. Prior to that, he served as a Claims Referral Team Leader from 2015 to 2017. He initially joined Asurion as a Claim Adjudicator from 2013 to 2015. Throughout these roles, he identified potential challenges in product initiatives and successfully navigated them to ensure market readiness.
Early Career Experience
Martin Palmer's early career included various roles in the banking and insurance sectors. From 2012 to 2013, he worked at the Royal Bank of Scotland in Manchester, United Kingdom, as a Credit Card Insurance Investigation Case Handler. In 2011, he was a Compliance Audit Consultant at Huntswood for The Lloyds Banking Group in Chester, United Kingdom. Previously, he worked as a Calculations and Payments Officer for The Royal Bank of Scotland's PPI Department under ManpowerGroup from 2010 to 2011.
Education and Academic Background
Martin Palmer studied at The University of Manchester from 2006 to 2009, where he earned a 2:2 BSc Hons in Geography and Geology. His academic background provided a solid foundation in analytical and problem-solving skills, which have been instrumental in his professional development and various roles in product management and innovation.
Expertise in Fraud Mitigation and Customer Experience
Throughout his career, Martin Palmer has developed expertise in creating solutions that balance fraud mitigation with enhanced customer experience. His focus on innovative product management strategies has been key to driving commercial growth and ensuring the successful market readiness of product initiatives. Palmer's ability to identify and navigate potential challenges has been a hallmark of his professional contributions.