Mathew Mitchell
About Mathew Mitchell
Mathew Mitchell is a Technical Support Specialist currently working at Ricoh USA, Inc. and Asurion, with a background in digital press technology and technical certifications in networking and hardware.
Title and Current Roles
Mathew Mitchell holds the title of Technical Support Specialist. He is currently employed at Ricoh USA, Inc. as a Technology System Services Tech since 2019. Concurrently, he works at Asurion as a Technical Support Specialist, also beginning his tenure there in 2019. His roles encompass various technical support functions in the United States.
Previous Experience
Before his current positions, Mathew Mitchell worked at the CORPORATION OF THE PRESIDING BISHOP OF THE CHURCH OF JESUS CHRIST OF LATTER DAY SAINTS from 2012 to 2019. He served as a Digital Press Tech/Copy Admin Support LVL 2 and a Digital Print Tech/Copy Admin Support LVL 2. His tenure spanned seven years, where he accumulated significant experience in digital press and print technology.
Educational Background
Mathew Mitchell studied at LDS Business College, where he focused on Computer/Information Technology Administration and Management. He achieved a Bachelor of Technology - BTech between 2017 and 2021. His studies provided a solid foundation in IT administration and management.
Technical Skills and Expertise
In his role at Ricoh Business Solutions, Mathew provides end-user training and creates video references for daily operations. He manages and oversees the operations of five print lines, including both machine and PC components. Additionally, he holds technical certifications in networking and various hardware components and wirings. His expertise extends to the mechanical and technical workings of inkjet heads, plugs, wiring, and plumbing.
Service and Support Functions
Mathew Mitchell offers 24/7 onsite and on-call support for print service operations. This dedication to continuous support ensures minimal downtime and efficient operations for the businesses he serves. His comprehensive service capabilities are a critical component of his role in technical support.